Glossary

Use this glossary when the same identifier appears across multiple APIs. Most integrations depend on consistent syncId usage.

Identity Fields

Term	Meaning
syncId	Stable external identifier used to match a record between Mulltiply and another system.
retailerSyncId	Retailer/customer identifier. Often maps to the retailer syncId.
shopSyncId	Shop/outlet identifier. Can be null in outstanding shipment sync.
offerSyncId	Offer or product variant identifier used for order and shipment matching.
itemSyncId	Parent item/product identifier.
customerSyncId	Customer identifier stored on a shop object to link shop back to retailer.

Payload Terms

Term	Meaning
lineItems	Products included in an order or shipment.
sellingUnits	Units in which a SKU is sold, such as PAIR or CTN.
shopTags	Tags used to match employees to shops.
documentBuffer	Base64 PDF document bytes for WhatsApp send JSON mode.
recievingPhoneNumber	Implemented WhatsApp recipient phone field. Keep this exact spelling.

Error Terms

Term	Meaning
nonProcessableRows	Rows rejected during validation.
nonProcessableOrders	Orders rejected during order sync validation.
nonProcessablesStocks	Stock rows rejected during inventory sync validation.
processable	Rows that passed validation and were queued for processing.
validRowsCount	Number of rows accepted as valid.

Auth Terms

Term	Meaning
x-api-key	API key header used by most sync endpoints.
Authorization: Bearer	Bearer token auth used by GraphQL, Tally order status, and WhatsApp APIs.